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WORK EXPERIENCE
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FunnyBone Comedy Clubs
National Operations Manager, Corporate Trainer
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June 2004 - Current
7430 NW 87th Street Kansas City, MO 64153
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- Contracted Corporate Trainer responsible for traveling to numerous new locations assisting with new club openings.
- Conducting on-site interviewing & proper training for all newly hired front of house staff.
- Responsible for overseeing all newly established club operations.
- Motivating staff to focus on sales figures & revenue in high volume atmosphere.
- Monitor actions of newly hired staff to ensure that health and safety standards and liquor regulations are obeyed.
- Establish Media Contacts & Promotions plan for new Market.
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Orlando Improv Comedy Club & Resturant
General Manager; Office Manager; Bar Manager
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Oct. 2002 - Oct. 2007
129 W. Church Street Orlando, FL 32801
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- Responsible for overseeing all club operations.
- Managing & scheduling a staff of 50 employees compiled of Customer Service Representatives, Event coordinator, Servers, Security, Bartenders & Kitchen staff.
- Monitor all aspects of Customer Relations, while personally addressing all customer service issues.
- Cash handling, credit card reconciliation, Nightly Deposits, monitoring all financials & bookkeeping records.
- Responsible for public relations, marketing & promotions while building & keeping a good relationship with all media outlets.
- Responsible for maintaing & organizing all business records, licenses & employee files.
- On-line & In-House Ticketing & reservations.
- Responsible for minor Web-Management such as online postings for upcoming events & placing tickets on sale.
- Managing the Weekly Inventories & end of month figures with focus on keeping liquor & food costs below Average.
- Making all Liquor, Beer & wine orders within the weekly budget while projecting sales for the upcoming week.
- Overseeing all aspects of Event planning: banquets, corporate events, networking meetings, luncheons & private parties.
- Created shows & promotions to attract new business.
- Acted along with corporate booking office to actively place bids on upcoming acts within budget guidelines.
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Durango's Steakhouse
Bartender; Key Manager
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August 2000 - November 2002
E. Colonial Dr. Orlando, FL 32817
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- Assisted with managerial duties, customer service issues, discounts etc.
- Responsible for proper liquor counts on all drinks.
- Weekly Liquor Inventory & keeping focus on low liquor cost.
- In house trainer for bartending staff.
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